Privacy Policy

1.1 Scope of This Privacy Policy

This Privacy Policy explains how Sikkaro.bet collects, uses, stores, protects, shares, and otherwise processes personal data when users access the Sikkaro.bet website, create or maintain an account, use Casino services, make deposits or withdrawals, communicate with customer support, or otherwise interact with the platform.

Sikkaro.bet is operated by Win Vision N.V., Registration No. 156028, with its registered address at Zuikertuintjeweg Z/N (Zuikertuin Tower), Curaçao.

The gambling operations associated with Sikkaro.bet are licensed by the Autonomous Island of Anjouan, Union of Comoros, under License No. ALSI-202605001-FI1.

For the purposes of this Privacy Policy, Win Vision N.V. acts as the data controller in relation to personal data for which it determines the purposes and means of processing.

Privacy-related requests and questions may be submitted to:

Email: support@sikkaro.bet

1.2 Our Commitment to Privacy

Win Vision N.V. is committed to processing personal data lawfully, fairly, transparently, securely, and only for legitimate purposes.

Where the General Data Protection Regulation (GDPR) or another applicable data-protection framework applies to a particular user or processing activity, Sikkaro.bet processes personal data in accordance with the relevant legal requirements, including principles of:

• Lawfulness, fairness, and transparency;
• Purpose limitation;
• Data minimisation;
• Accuracy;
• Storage limitation;
• Integrity and confidentiality; and
• Accountability.

References to GDPR rights in this Privacy Policy apply where the GDPR is legally applicable. Nothing in this Privacy Policy is intended to provide rights that are unavailable under the law governing a particular user or processing activity.

1.3 Age Restriction

Sikkaro.bet services are strictly intended for persons aged 18 years or older and for users who are legally permitted to use online gambling services in their applicable jurisdiction.

Sikkaro.bet does not knowingly seek to collect personal data from persons under 18. Where there is reason to suspect that an account holder is underage, Sikkaro.bet may request additional age-verification information, restrict the account, and take other measures required by applicable law, licensing conditions, and the Terms & Conditions.

2.1 Account and Identification Information

When a user registers, verifies, or manages a Sikkaro.bet account, the information collected may include:

• Full legal name;
• Date of birth;
• Email address;
• Mobile or telephone number;
• Residential address and country of residence;
• Account username or other account identifiers;
• Account status and registration information;
• Communication preferences; and
• Other information reasonably required to establish, administer, secure, or verify the account.

Users are responsible for ensuring that personal information supplied to Sikkaro.bet is accurate and kept reasonably up to date.

2.2 Financial and Transaction Data

Sikkaro.bet may process financial information necessary to administer deposits, withdrawals, refunds, payment verification, fraud controls, and financial compliance.

This may include:

• Deposit and withdrawal amounts;
• PKR transaction history;
• Transaction dates, times, status, and reference numbers;
• Payment method used;
• Easypaisa transaction information;
• JazzCash transaction information;
• Bank Transfer PK records;
• Bank or payment-account details where required for processing or verification;
• Payment verification information;
• Failed, reversed, cancelled, disputed, or refunded transaction records; and
• Information supplied by payment processors in connection with a transaction.

Sikkaro.bet does not intentionally collect more payment information than is reasonably necessary for transaction processing, account security, compliance, and record-keeping purposes.

2.3 KYC and Verification Information

Sikkaro.bet may require Know Your Customer (KYC) verification as part of identity verification, age verification, withdrawal processing, anti-fraud controls, and Anti-Money Laundering (AML) procedures.

Depending on the circumstances, verification information may include:

• National identity documents;
• Passports;
• Government-issued identification;
• Proof of residential address;
• Photographs or document images;
• Information required to confirm ownership of a payment method;
• Source-of-funds or source-of-wealth information where legally or operationally required;
• Additional verification information required to investigate suspected fraud, identity misuse, money laundering, or other prohibited activity.

Sikkaro.bet may use appropriately authorised service providers to assist with identity, document, fraud, sanctions, or compliance checks.

2.4 Gaming and Account Activity Data

When a user interacts with Sikkaro.bet, the platform may process information concerning account and gaming activity, including:

• Casino and game activity;
• Bets, stakes, wins, losses, and payouts;
• Bonuses and promotional activity;
• Account balance history;
• Session information;
• Responsible gaming settings and account restrictions;
• Security events;
• Fraud or risk indicators; and
• Records necessary to investigate account disputes or suspicious activity.

2.5 Technical and Device Data

Certain technical information may be collected automatically when users access Sikkaro.bet, including:

• IP address;
• Browser type and version;
• Device type and operating system;
• Device and session identifiers;
• Language and regional settings;
• Login timestamps;
• Referring pages and navigation information;
• Website interaction data;
• Security and authentication logs;
• Approximate location inferred from technical information where permitted; and
• Cookie and similar technology identifiers.

This information may be used for security, fraud detection, website operation, troubleshooting, analytics, and compliance purposes.

2.6 Communications and Customer Support Data

When users contact Sikkaro.bet, records may be maintained of relevant communications, including:

• Emails;
• Customer-support messages;
• Complaints and dispute correspondence;
• Verification requests;
• Account-related instructions; and
• Other communications necessary to document and resolve a user's request.

3.1 Account Management and Service Delivery

Personal data may be processed to:

• Create and administer Sikkaro.bet accounts;
• Authenticate users and secure account access;
• Provide Casino services and account functionality;
• Maintain account balances and transaction records;
• Process deposits and withdrawals;
• Apply bonuses and promotions;
• Provide customer support; and
• Investigate and resolve account or transaction disputes.

Where GDPR applies, this processing may be necessary for the performance of a contract or to take requested steps before entering into a contractual relationship.

3.2 Fraud Prevention, AML and Regulatory Compliance

Sikkaro.bet may process personal data to:

• Conduct KYC checks;
• Verify identity and age;
• Enforce the strict 18+ requirement;
• Detect duplicate, fraudulent, or unauthorised accounts;
• Prevent payment fraud and account takeover;
• Conduct AML and other financial-crime controls;
• Assess suspicious transactions or activity;
• Maintain regulatory and compliance records;
• Respond to lawful requests from competent authorities; and
• Protect Sikkaro.bet, its users, payment systems, and business partners against abuse.

Where GDPR applies, this processing may be based on legal obligations or, where appropriate, the legitimate interests of Win Vision N.V. in protecting its services, preventing fraud, maintaining platform integrity, and establishing or defending legal claims.

3.3 Customer Support and Service Improvement

Personal data may be processed to respond to support requests, investigate technical problems, improve account functionality, evaluate platform performance, maintain service quality, and develop appropriate security and operational controls.

Where GDPR applies, such processing may be necessary for contractual purposes or based on legitimate interests, depending on the specific activity.

3.4 Marketing and Communications

Where permitted by applicable law, Sikkaro.bet may use contact information to communicate information about services, bonuses, promotions, or platform updates.

Where consent is legally required for direct electronic marketing, Sikkaro.bet will rely on the user's valid consent. Users may withdraw marketing consent or opt out of eligible marketing communications through the available communication settings or by contacting support@sikkaro.bet.

Withdrawal from marketing does not prevent Sikkaro.bet from sending essential administrative, security, transaction, compliance, or account-related communications.

3.5 Consent

Where processing is based specifically on consent, the user may withdraw that consent at any time, subject to applicable law.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal and does not require Sikkaro.bet to erase information that must lawfully be retained for another valid legal basis.

4.1 No Sale or Rental of Personal Data

Sikkaro.bet does not sell or rent users' personal data to third parties.

Personal information is disclosed only where there is a legitimate operational, contractual, security, regulatory, or legal reason to do so.

4.2 Payment Processors and Financial Service Providers

Information may be shared with payment processors and financial service providers where necessary to process or verify:

• Easypaisa transactions;
• JazzCash transactions;
• Bank Transfer PK transactions;
• Deposits and withdrawals;
• Payment ownership;
• Refunds and reversals; and
• Fraud, AML, or payment disputes.

Such providers may process information under their own legal obligations in addition to providing services to Sikkaro.bet.

4.3 Game Providers and Technology Partners

Sikkaro.bet may disclose limited information to Casino game Providers, hosting providers, security providers, analytics services, identity-verification services, fraud-prevention partners, and other technology vendors where necessary to operate, secure, monitor, or improve the platform.

Sikkaro.bet seeks to limit disclosures to information reasonably necessary for the relevant service.

4.4 Regulatory, Legal and Government Authorities

Personal data may be disclosed where required or permitted by applicable law, licensing requirements, regulatory obligations, court orders, lawful government requests, or investigations.

This may include disclosures to:

• Competent regulatory authorities;
• Licensing or supervisory bodies;
• Law-enforcement agencies;
• Courts and tribunals;
• AML or financial-crime authorities; and
• Other legally authorised bodies.

Where applicable, disclosures may be made in connection with requirements arising under the laws or licensing framework of the Autonomous Island of Anjouan, Union of Comoros, as well as other laws legally applicable to Win Vision N.V. or a relevant transaction.

4.5 Professional Advisers and Corporate Transactions

Where reasonably necessary, information may be disclosed to professional advisers such as lawyers, auditors, accountants, insurers, and compliance consultants subject to appropriate confidentiality obligations.

If Win Vision N.V. undergoes a merger, restructuring, acquisition, financing, transfer of business assets, or similar corporate transaction, relevant personal information may be disclosed or transferred as part of that process, subject to applicable data-protection requirements.

4.6 International Data Transfers

Because Sikkaro.bet operates internationally and uses service providers that may be located in different jurisdictions, personal data may be processed outside the user's country of residence.

Where GDPR applies and personal data is transferred to a country that does not benefit from an applicable adequacy decision, Sikkaro.bet will use an appropriate lawful transfer mechanism where required, which may include Standard Contractual Clauses or another legally recognised safeguard, together with supplementary protections where necessary.

5.1 Data Retention Principles

Sikkaro.bet retains personal data only for as long as reasonably necessary for the purposes for which it was collected and for any additional period required or permitted by applicable legal, regulatory, licensing, tax, accounting, AML, fraud-prevention, dispute-resolution, or record-keeping obligations.

The applicable retention period may depend on:

• The nature and sensitivity of the information;
• The duration of the user's account relationship;
• Applicable AML/KYC requirements;
• Financial and transaction record obligations;
• Licensing requirements;
• Limitation periods for legal claims;
• Pending disputes, investigations, or chargebacks; and
• Security and fraud-prevention requirements.

5.2 Transaction and KYC Records

Transaction history, KYC records, AML documentation, and related compliance information may need to be retained after an account is closed.

Rather than applying an arbitrary universal deletion period, Win Vision N.V. retains such records for the period required by the laws, licensing obligations, regulatory standards, and legitimate compliance requirements applicable to the relevant records.

Where no specific mandatory period applies, information will be retained only for a period that is reasonably necessary and proportionate to the documented purpose.

A request to close an account or erase personal data therefore does not automatically require immediate deletion of transaction, KYC, fraud-prevention, or compliance records that Win Vision N.V. is legally entitled or required to retain.

5.3 Security Measures

Sikkaro.bet implements technical and organisational safeguards designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, access, or misuse.

Security measures include, where appropriate:

• SSL/TLS encryption for data transmitted between supported user devices and Sikkaro.bet systems;
• Access restrictions and authentication controls;
• Monitoring of suspicious account and transaction activity;
• Internal access controls based on operational requirements;
• Security logging;
• Infrastructure and application security measures;
• Controlled handling of KYC and financial information; and
• Security requirements for relevant service providers.

No internet-based system can provide an absolute guarantee of security. Users should protect their account credentials and immediately contact support@sikkaro.bet if they suspect unauthorised access to their account.

5.4 Personal Data Breaches

Where a personal data breach occurs, Win Vision N.V. will assess the incident and take appropriate containment, investigation, remediation, and notification measures.

Where GDPR applies, Sikkaro.bet will notify the competent supervisory authority and affected individuals when notification is required under applicable GDPR breach-notification rules.

6.1 Rights Where Applicable

Depending on the law applicable to the user and the relevant processing activity, users may have the right to:

• Access personal data held about them;
• Correct inaccurate or incomplete personal data;
• Update account information;
• Request erasure of eligible personal data;
• Request restriction of certain processing;
• Object to certain processing based on legitimate interests;
• Withdraw consent where consent is the legal basis for processing;
• Request data portability where legally applicable; and
• Lodge a complaint with a competent data-protection supervisory authority where such a right is available.

These rights are not absolute and may be subject to exemptions, identity verification, legal obligations, regulatory requirements, AML/KYC rules, fraud-prevention requirements, and the establishment, exercise, or defence of legal claims.

6.2 Access, Correction and Deletion Requests

To submit a privacy request, users may contact:

support@sikkaro.bet

The request should clearly identify the privacy right being exercised and provide sufficient information for Sikkaro.bet to locate the relevant account.

Sikkaro.bet may require reasonable proof of identity before processing a request. This protects users against unauthorised disclosure, modification, or deletion of their information.

6.3 Limitations on Deletion

A request for deletion may be refused or only partially fulfilled where information must be retained for purposes such as:

• AML and KYC compliance;
• Regulatory or licensing requirements;
• Financial or accounting records;
• Fraud prevention;
• Responsible gaming controls;
• Pending disputes or investigations;
• Enforcement of contractual rights;
• Establishment, exercise, or defence of legal claims; or
• Compliance with another applicable legal obligation.

Where information cannot lawfully be erased, Sikkaro.bet may restrict its use to the purposes for which continued retention is permitted or required.

6.4 Complaints

Users are encouraged to contact support@sikkaro.bet first regarding privacy concerns so that Win Vision N.V. can investigate and respond.

Where GDPR or another applicable privacy law grants a right to complain to a supervisory authority, users retain that right and may contact the authority legally competent to handle their complaint.

7.1 Use of Cookies

Sikkaro.bet uses cookies and similar technologies to operate and secure its website, maintain user sessions, remember preferences, understand website performance, and support permitted analytics.

Cookies may include:

• Essential cookies — necessary for core website operation, authentication, security, session management, and transaction-related functionality;
• Functional cookies — used to remember preferences and provide enhanced website functionality; and
• Analytical cookies — used, where permitted, to understand website usage, performance, errors, and service interaction.

Additional categories may be described in the Sikkaro.bet Cookie Policy where relevant.

7.2 Cookie Consent

Where applicable law requires consent before non-essential cookies or similar technologies are placed or accessed, Sikkaro.bet will seek the appropriate user choice.

Users may also be able to manage cookies through their browser settings. Blocking certain essential technologies may prevent parts of Sikkaro.bet from operating correctly.

For further information about cookie categories, purposes, duration, and available controls, users should refer to the Sikkaro.bet Cookie Policy.

13.1 Effective Date

Effective Date: 10 September 2026

This Privacy Policy remains effective until amended or replaced by Sikkaro.bet in accordance with Section 12.0.